At Jahan Aura ( JM Traders), we are committed to delivering your orders in a timely and secure manner. We aim to provide a seamless shopping experience by ensuring that your products reach you safely. Please take a moment to review our delivery policy for all online orders.
- Shipping Locations
We currently offer shipping services across India. We also accept orders from international customers; however, international shipping may incur additional costs and may be subject to customs regulations of the respective countries.
- Processing Time
- Order Processing Time: All orders will be processed and shipped within 1-3 business days from the date of purchase, excluding weekends and public holidays.
- Custom Orders: If your order includes a customized product (e.g., personalized crystal bead bracelet), processing may take an additional 2-3 business days.
- Shipping Methods
We partner with reliable courier companies to ensure safe and timely delivery. Depending on the location of delivery, we may use different logistics providers. The standard shipping methods include:
- Standard Shipping: Delivery typically takes 3-7 business days (depending on the location).
- Express Shipping: Available at an additional charge. Delivery within 1-3 business days for metropolitan areas.
Note: We do not deliver to P.O. Boxes or restricted areas.
- Shipping Charges
- Domestic Orders: We offer free shipping on all domestic orders above ₹ 999.
- Orders below ₹999 will incur a shipping charge based on the delivery location.
- International Orders: International shipping charges vary based on the destination country and weight of the package. Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Shipping charges will be calculated at the checkout page and displayed before payment confirmation.
- Packaging
We take great care in packaging your orders to ensure that your items are safely delivered. Each product is individually wrapped and packed in high-quality, eco-friendly materials to prevent any damage during transit.
For fragile items like crystal bead bracelets and Rudraksha, we use bubble wrap or protective padding to secure the products.
- Delivery Timeframes
Delivery times vary depending on the shipping method and the destination. Estimated delivery times are as follows:
- Metropolitan Areas: 1-4 business days
- Non-Metro & Rural Areas: 3-7 business days
Please note that during peak seasons or holidays, deliveries may take longer than usual.
- Order Tracking
Once your order has been dispatched, we will send you an email with a tracking number and a link to track your order in real time. You can track the status of your shipment directly through the logistics provider’s website.
If you experience any issues tracking your order, please contact us at customer support email or Whatsapp at 6359086969, and we will assist you.
- Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided is accurate. We cannot be held responsible for any delays or non-deliveries due to incorrect or incomplete addresses. If the package is returned due to an incorrect address, the customer will be responsible for any re-shipping charges.
- Delivery Delays
While we make every effort to ensure timely delivery, certain unforeseen circumstances, such as weather conditions, public holidays, or logistical issues, may cause delays. In such cases, we will keep you informed and work to resolve the issue as quickly as possible.
- Returns and Exchanges
At Jahan Aura ( JM Traders), we take pride in the quality of our products. However, if you receive a damaged or defective product, please follow the steps below to initiate a return:
- Eligibility for Return: Products must be returned within 7 days from the date of delivery.
- Return Process: Contact us at [insert email/phone] with your order number, the reason for return, and clear images of the damaged item.
- Refund or Exchange: Once the return is approved, you may choose a replacement or a full refund to the original payment method.
- Non-returnable Items: Custom-designed products, used items, or products that are not in their original condition are not eligible for return.
- Customer Support
For any delivery-related queries or concerns, our customer support team is available to assist you. You can reach us at:
- Email: ____________________________________
- Phone: +91 6359086969
- Business Hours: Mon – Friday 10.00AM to 6.30 PM IST
- Changes to This Policy
We may update this Delivery Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon publication.
Thank you for shopping with Jahan Aura ( JM Traders)! We are committed to delivering your orders in a timely, efficient, and safe manner
RETURN POLICY –
Return and Refund Policy for Jahan Aura (JM Traders)
At Jahan Aura (JM Traders), we want you to be completely satisfied with your purchase. If for any reason you’re not entirely happy with your order, we offer a hassle-free returns and refund process. Please read the following policy carefully.
- Contact Us First
Before initiating any return or exchange, please contact our Customer Service team at the earliest. You can reach us through:
- Email: info@jahanaura.com
- Phone/WhatsApp: +91 6359086969
Our dedicated team will assist you and guide you through the returns process.
- 7-Day Return Window
You have 7 days from the date of delivery to return items for a refund or exchange. After this period, we are unfortunately unable to accept returns or offer refunds unless the item is faulty or damaged.
- Condition of Returned Items
To be eligible for a return or exchange, the item must:
- Be unused and in the same condition you received it.
- Be in its original packaging with all tags, seals, or labels intact.
Please ensure that the items are in their original, resalable condition.
- Proof of Purchase
A receipt or proof of purchase is required to process your return. Please include a copy of your order confirmation or packing slip in the return package for verification.
- Return Shipping
- You will be responsible for paying the return shipping costs unless the return is due to our error or the item is faulty or damaged upon receipt.
- We highly recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee that we will receive the returned item.
Note for international returns: If you are returning an international order, the return will be refunded minus any customs fees.
- Refunds
- Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
- Exchanges
If you wish to exchange an item, please contact us to arrange the exchange. We will make every effort to accommodate your request, subject to product availability.
- Non-Returnable Items
Certain items are non-returnable, including:
- Earrings XXYY
- XXYY
- XXYY
These items are non-refundable and non-exchangeable.
- Faulty or Damaged Items
If you receive a damaged or faulty item, please contact us immediately upon receipt. We will arrange a replacement or full refund as quickly as possible.
Please note: You must report any damages or faults within 3 days of receiving your order to be eligible for a return.
- Cancellation Fees
If you decide to cancel your order after it has been placed, but before it has been shipped, a 10% cancellation fee will apply. This fee covers labor and packaging costs incurred during the order processing.
- Contact Information
If you have any questions or concerns about our return and refund policy, feel free to contact us:
- Email: info@jahanaura.com
- Phone/WhatsApp: +91 6359086969
Important Note Jahan Aura (JM Traders)! Aura cannot be held responsible for delayed or lost deliveries if the address provided is incorrect. If you’re paying via PayPal, ensure that your PayPal shipping address is up-to-date and accurate before placing your order.
Thank you for shopping with Jahan Aura (JM Traders)! We strive to provide you with high-quality spiritual products, and your satisfaction is our top priority.